Privacy Policy

Who we are

Who we are

Information we collect

What information we collect

• Name, email, phone number, travel details, pickup and drop-off locations, and booking preferences.
• Payment and invoicing details. If payments are processed by a third party, we do not store full card details.
• Website usage data such as analytics, IP address, and device information.
• Communications with us including emails, messages, and calls.

Using data

How we use your information

• Respond to enquiries and requests.
• Provide quotes and manage bookings.
• Deliver services including tours, transfers, chauffeur services, and shore excursions.
• Provide customer support.
• Improve our website and services.
• Meet legal, safety, insurance, and compliance obligations.

UK GDPR

Lawful basis

• Contract: to provide booked services.
• Legitimate interests: responding to enquiries and improving services.
• Legal obligation: tax and accounting requirements.
• Consent: marketing emails and non-essential cookies, if used and where required.

Marketing

Marketing

• We may contact you about your enquiry or booking.
• Marketing messages are only sent with consent where required.
• You can opt out at any time by emailing hello@venturehighland.com.

Sharing

Sharing your data

• Only when needed to deliver services, for example accommodation providers, venues, attractions, ferry or train operators, when requested by the guest.
• Payment providers.
• IT and website hosting providers.
• Accountants and insurers where required.
• We never sell personal data.

Transfers

International transfers

If any providers store data outside the United Kingdom, we use appropriate safeguards to protect your information.

Retention

Data retention

We keep enquiry and booking records only as long as needed, including retaining booking records for tax and accounting periods. You can request deletion where appropriate.

Your rights

Your rights

• Access.
• Rectification.
• Erasure.
• Restriction.
• Objection.
• Data portability.
• Withdraw consent.

To exercise your rights, email hello@venturehighland.com.

Cookies

Cookies and analytics

Our site uses necessary cookies to function. We may also use optional analytics cookies if enabled. Please see our Cookie Policy for more information.

Security

Security

We take reasonable measures to protect personal data. No method of transmission or storage is 100% secure.

Complaints

Complaints

If you have concerns, you can contact us first. You also have the right to complain to the Information Commissioner's Office (ICO).

Updates

Changes to this policy

This policy may be updated from time to time.

Last updated: January 2026